Refund Policy

Non-returnable due to product safety reasons.

RealDick ensures that all products you receive are brand new and unused. As dildos are intimate health and safety products, once the packaging is opened, we consider the item used, and therefore do not accept refund requests.

Before purchasing, you can explore detailed information about the product, including appearance, size, and images or videos, to ensure it meets your preferences.

This item is non-returnable due to potential safety concerns, but if the item arrives damaged or defective, you may request a refund or replacement by submitting an image of the damaged or defective product through "Your Orders."

FAQ

Exchanges & Returns

If you have received products which you did not order or a damaged/defective product, please do not remove any tag and keep the original packaging in the same condition. We would recommend you to contact customer service here https://www.realdick.com/pages/contact and let the representative know the details of your package. Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to confirm its condition and further assist you with the procedures.

You can return your online order within 7 days of receiving your order. To initiate a return request, please first notify our support team at info@realdick.com.com Please head over to our returns & exchanges page here https://www.realdick.com/pages/return-policy to make sure that your items are eligible for return and for further instructions.

You can return your order within 48 hours of receiving it In order for a return to be accepted, it must meet the following conditions: The item(s) must be unworn, not-used, in the same condition that you received it and has not been washed and/or put in a dryer for any reason. The item(s) must also not smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@realdick.com

You can exchange for a different size, a different color or a different item. You can exchange an item if it complies with our Return/Exchange Policy.

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