Vortex

Our mission is to provide fast, reliable, and discreet shipping to customers across the United States.

All orders are carefully handled and shipped from our California and New Jersey warehouses for fast delivery.

Processing time: Within 6–12 hours after payment confirmation

Shipping options:

• Standard Shipping: 4–7 business days
• Express Shipping: 2–5 business days

Carriers: USPS / UPS / FedEx

Orders are automatically routed from the nearest warehouse to ensure the fastest possible delivery.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with your tracking number.

You can track your shipment in real time via the carrier’s website or at:
👉 https://www.17track.net

Discreet Packaging

All orders are shipped in plain, unmarked packaging with no logos, product names, or descriptions on the outside.

What’s inside stays private — always.

We aim to keep our return policy simple and transparent.

Order Cancellations

• Before shipment: Cancel anytime at no cost.
• After shipment: You may request a cancellation. A refund will be issued once the order is returned.

Returns & Refunds

• Returns are accepted within 7 days of delivery.
  
• Items must be unused and in original condition.
• Used products are not eligible for return or refund due to hygiene reasons.
• A 4% processing fee applies to approved refunds.

Accepted Reasons

• Product quality issues
  
• Change of mind (unused items only)

Important Note

Due to the intimate nature of our products, all used items are final sale.

We are committed to delivering safe, high-quality, and reliable products.

• All Realdick products are made from body-safe, non-toxic materials and manufactured under strict quality control standards.
• Each item undergoes multiple inspections to ensure durability, performance, and safety before shipment.

90-Day Quality Guarantee

If any manufacturing or quality issue occurs within 90 days of purchase, we’ve got you covered.

You may choose to:

• Request a refund
• Receive a free replacement (same or equivalent product)

Your satisfaction and peace of mind are always our priorities.